IT Support Specialist

IT Support Specialist

Location: London Office

Full-Time | Hybrid (3 days on-site, 2 days remote)

Keep Finalto Connected — One Ticket at a Time.

At Finalto, we power financial markets through cutting-edge technology — and none of it works without great IT support. We’re looking for a hands-on, tech-savvy IT Support Specialist to join our London team and provide 1st-line IT support to colleagues across Europe and beyond.

If you’re someone who loves solving problems, thrives on helping others, and wants to grow in a global, fast-moving fintech environment — this is your next move.

🛠️ Your Day-to-Day

• Be the friendly face (and remote helper) of IT support for our London office and international teams.
• Support Windows desktop environments and manage core office IT systems.
• Maintain and troubleshoot wired/wireless networks, LAN/WAN connections, and telephony systems.
• Handle hardware/software issues, install updates, and ensure smooth system performance.
• Collaborate on both local and global IT projects — from infrastructure upgrades to tech rollouts.
• Follow and support internal IT and security policies.
• Track IT inventory and software licenses; manage local hardware procurement.
• Contribute to internal knowledge sharing by writing and maintaining technical documentation and how-to guides.
• Produce regular reports on incidents and change requests.
• Always bring a positive, can-do attitude to each support interaction.

🎓 What We’re Looking For

• A degree in Computer Science, Information Technology, or a related field.
• 1–3 years in an IT support or service desk role.
• Strong experience with Microsoft Windows 10 and Windows Server 2016+.
• Solid understanding of AD, DNS, DHCP.
• Exposure to Office 365, Exchange, and Azure (a big plus!).
• Networking knowledge (TCP/IP), and familiarity with VoIP systems and VMware environments.
• Experience writing technical documentation or support materials.
• Bonus points for scripting or automation experience (e.g., PowerShell).

💡 You’re a Great Fit If You Are…

• Fluent in English with excellent troubleshooting skills.
• Calm under pressure and good at juggling multiple tickets or tasks.
• Self-driven and capable of working independently.
• Quick to learn, adaptable, and solutions-focused.
• A team player who enjoys collaboration and knowledge sharing.

🌐 Why Finalto?

At Finalto, we support global markets and empower each other. As part of our collaborative, hybrid London office, you’ll work 3 days on-site with a supportive team and have 2 days remotefor focused work. You’ll also gain exposure to international IT projects and have real room to grow your career.

Whether you’re resetting a password or helping architect a network upgrade — you’ll make a real difference here.

Sound like your kind of challenge?
Apply now by emailing your CV to vicki.lawrence@finalto.com — we can’t wait to hear from you!