Customer Service Officers

Cyprus, Nicosia

Role & Department

To act as a liaison, to resolve any problems that our Markets.com customers might face with accuracy and efficiency and to ensure that we provide a positive customer experience.

What you'll be doing

What will you be doing

 

  • Communicate with clients via phone, email and online chat ensuring they receive the highest level of service and support
  • Assist clients with enquiries on technical, onboarding and other matters and following up as necessary, ensuring the highest levels of client satisfaction
  • Always provide accurate, valid and complete information to clients in a timely and professional manner
  • Maintain detailed knowledge of products, trading platforms and terms and conditions of trading
  • Receive, handle and escalate client complaints as appropriate
  • Work effectively and professionally with internal teams for examining enquiries and providing solutions to customer issues
  • Keep the CRM system up to date with records of interactions and communication with customers
  • Provide Management with feedback on prospective and actual client expectations and with ideas for the further growth of the business
  • Adhere to the Code of Conduct and the standards set for all client communications

What you'll bring

What are we looking for?

 

  • University Degree or College Diploma in a relevant field
  • Previous experience in a similar role will be considered an advantage
  • Experience in client onboarding procedures will be considered a strong plus
  • Excellent communication skills and ability to build rapport especially through telephone communication
  • Fluency in English.
  • Fluency in reading, writing and speaking in any one of the following languages: Danish, French, Italian
  • Enthusiastic, trustworthy, self- motivated with a ‘selling’ mindset
  • Target-oriented, competitive and success-driven
  • Team player
  • Very good organizational skills with an ability to handle multiple tasks and prioritize
  • Ability to work under pressure in a fast-paced environment
  • Computer literacy and ability to work simultaneously with a variety of systems

 

Who we are

We are markets.com, a CFDs broker which is part of the Finalto Group – financial trading division of Playtech PLC, a FTSE-250 company listed on the London Stock Exchange.

 

 

If you feel the above describes you
perfectly- Apply now!

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